Build your confidence with our upcoming administration and reception training
The Primary Care Training Hub is supporting a range of practical training courses designed specifically for reception, administration and care navigation teams working in general practice.
Working on the front line of general practice can be rewarding, but it can also be challenging.
Following interest from practice teams, we’re pleased to offer a series of practical training courses designed to build confidence, strengthen communication skills and make everyday conversations easier, for both staff and patients.
Care Navigation and Communication Skills
Wednesday 7 October 2026
This interactive course from Striding Edge Consultancy helps reception, patient access and care navigation teams build confidence in managing patient conversations.
You’ll learn how to:
- communicate clearly and confidently
- build rapport with patients
- gather information safely and effectively
- manage expectations
- support patients to access the right service at the right time.
Excellent Customer Care in General Practice
Wednesday 21 October 2026
Every interaction shapes a patient’s experience of their practice.
This course focuses on practical communication skills to help staff:
- provide a positive patient experience
- communicate with empathy and professionalism
- manage difficult situations with confidence
- build trust during everyday interactions.
Difficult Patient Conversations
Tuesday 17 November 2026
Supporting patients who are anxious, frustrated or distressed can be challenging.
This course explores practical techniques to help staff:
- understand why conversations become difficult
- reduce conflict
- set appropriate boundaries
- communicate with confidence and compassion
- maintain positive relationships with patients and colleagues.
Find out more and book
Booking: Register through the Striding Edge Hub on the button below
Select Dorset Training Hub. Use the password Dorset2026 when registering.
The following course can be booked through a different link on the button below:
Online training for GP Receptionists
Signposting, Prioritisation and Telephone Communication
Tuesday 27 January 2027
Delivered by Telelearning, this online session is designed for GP reception teams.
The course covers:
- effective questioning and communication
- signposting patients appropriately
- prioritising patient requests
- delivering excellent customer care
- managing challenging or frequent service users.
You can also find booking information and full course details on the Training Hub events calendar.
Whether you’re new to general practice or looking to refresh your skills, these courses offer practical learning to help you feel more confident in supporting patients and colleagues every day.
Visit the Primary Care Training Hub Events Calendar to view these sessions and explore our full programme of upcoming training opportunities.
<< Back to News