Essential Communication and Care Navigation
October 7 @ 1:30 pm - 4:30 pm
Provider: Striding Edge Consultancy
Hosted by: Jacki Piper
Lesson Aim: In today’s evolving healthcare environment, effective care navigation is crucial for delivering seamless patient experiences. This Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation.
Who is training for: Course is for receptions of all experience and Care Navigators.
Learning Outcomes:
By the end of the session the delegate will be able to:
- Make the patient feel heard without allowing the patient the opportunity to dictate their solution
- Ask insightful questions to elicit the essential information to navigate accurately
- Use language carefully to make the patient feel understood and heard
- Manage different types of patient responses and attitudes
- Create rapport, on the phone and face to face
- Close off conversations
- Understand more about ARRS.
Select Dorset Training hub when registering
Use password: Dorset2026