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Enhance your Telephone Consultation and Triage Skills

26 June 2019 @ 9:15 am - 4:30 pm

Wessex LMCs Ltd LEaD Account event

Wednesday 26th June 2019 at Merely House.

Times: 09:30 – 16:30

Food is provided at this event.



Dr Susanna Tayler

Registration: 9:15am – 9:30am

Training day: 9:30 – 16:30



GPs have been doing a gradually increasing proportion of their clinical work on the telephone, pretty much since the invention of the telephone. This trend picked up in the last 15 years, and has been accelerating rapidly in the last few years.

Most practices offer telephone consultations and do some triaging work on the phone. A proportion of practices have taken the “total triage” approach, whereby all patients speak to a clinician on the phone before any face-to-face appointment.

This course is suitable for:

  • GPs
  • Non-doctor practitioners who also do clinical work with patients on the phone, including:
  • Nurse Practitioners and Practice Nurses
  • Other extended-role practitioners
  • Clinical pharmacists
  • Physician Associates


The agenda for the day focuses on exercises in:

  • Opening and structuring a telephone consultation
  • Planning
  • Safety nets
  • Clarifying understanding


  • Opportunity to reflect on successes and challenges in your own telephone triage and consultation
  • Learning a skills framework for telephone clinical assessment, triage and consultation
  • Practising of key skills – to enhance your toolkit
  • Deeloping an effective approach to continued learning in this field



Full subscription paying WGPET Members (at the time of the event) non refundable Member charge; WGPET will pay the £60 on your behalf: £100

Bath and Norst East Somerset Practices NON GPs ONLY: £0

All GP’s and members of staff working withing GP practices in the Wessex LMCs catchment area: £160

Non-members: £350


If you would like to book your place onto this course, please click here.