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Enhance your Telephone Consultation & Triage Skills

27 June 2018 @ 9:00 am - 4:30 pm


Dr Malcolm Thomas

Registration & coffee 9.00 am – 9.15 am      Training day 9.15 am – 4.30 pm (Lunch is provided)

Enhance your Telephone Consultation & Triage Skills – for all clinicians who consult on the phone

(part of our ‘Permission to Take Control’ series) 


GPs have been doing a gradually increasing proportion of their clinical work on the telephone, pretty much since the invention of the telephone. This trend picked up in the last 15 years, and has been accelerating rapidly in the last few years.

Most practices offer telephone consultations and do some triaging work on the phone. A proportion of practices have taken the “total triage” approach, whereby all patients speak to a clinician on the phone before any face-to-face appointment.

This course is suitable for:

  • Non-doctor practitioners also do clinical work with patients on the phone, including
  • Nurse practitioners and practice nurses
  • Other extended-role practitioners
  • Clinical pharmacists
  • Physician Associates


The agenda for the day focusses on exercises in:

  • opening & structuring a telephone consultation
  • planning
  • safety nets
  • clarifying understanding


  • Opportunity to reflect on successes and challenges in your own telephone triage & consultation
  • Learning a skills framework for telephone clinical assessment, triage and consultation
  • Practising of key skills – to enhance your toolkit
  • Developing an effective approach to continued learning in this field


Malcolm Thomas is a GP. He has held posts with Newcastle University Medical School and has been extensively involved in GP Training. His main clinical and teaching interest has always been the challenge of fashioning effective and time efficient consultations with patients.

Location details

Merley House
Merley House Lane, Wimborne, BH21 3AA

Is the training accessible to wheelchairs?Yes

Main contact

Name: Louise Greenwood

Email: louise.greenwood@wessexlmcs.org.uk

Phone: 023 8025 3874

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.


27 June 2018
9:00 am - 4:30 pm
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