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DTSTART;TZID=Europe/London:20270127T133000
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DTSTAMP:20260811T161901Z
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UID:10001120-1801056600-1801069200@primarycaredorset.co.uk
SUMMARY:Online training for GP Receptionists: Signposting\, Prioritisation and Telephone Communication
DESCRIPTION:Provider: Telelearning \nLesson Aim: The aim of this session is to provide delegates with the skills and understanding required to probe\, sign post and prioritise by communicating effectively; to deliver excellent customer care and to provide information on how to deal with those patients who can be difficult\, demanding or frequent service users. \nWho is training for: All non-clinical staff working in Primary Care (e.g. GP Receptionists or administration staff covering the phone systems) \nLearning Outcomes: \nBy the end of the session the delegate will be able to: \n\nLearn how to communicate effectively\nHow to provide excellent customer service\nHow to deal with difficult\, demanding\, or frequent patients.\n\n  \nSignposting\, Prioritisation and Telephone Communication Training Programme: \n\nTelephone interactions – the purpose of probing\nWhat signposting really means and why it is an important part of the work of a doctor’s receptionist\nThe benefits and risks of working on the phone\nThe differences between face-to-face and telephone communications\nThe importance of good communication skills\nHow to overcome barriers to communication\nUnderstand what is really meant by active listening\nWhat makes someone a difficult caller?\nHow do you manage difficult callers?\nGood practice when taking a call\nThe importance of prioritisation and signposting skills (including managing emergencies where requested)\nSummary and closure.\n\n  \nHow is the training delivered? \nThis remote-learning course is as interactive as the classroom-based session\, with lots of audience participation and open discussion.  All you will need to participate in the online training course is access to the Zoom platform on your device and an email address.  Telelearning provides the training materials necessary for the day via email before the event\, as well as the log in information.  The training day runs from 1.30 pm (registration at 1.15 pm) to 5pm and following the event\, we will send you an attendance certificate for CPD purposes (3.5 hours CPD). \n  \nBook here 
URL:https://primarycaredorset.co.uk/event/online-training-for-gp-receptionists-signposting-prioritisation-and-telephone-communication-5-2/
CATEGORIES:Non-Clinical
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