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X-WR-CALDESC:Events for Dorset Primary Care Training Hub
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DTSTART;TZID=Europe/London:20261007T133000
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UID:10000954-1791379800-1791390600@primarycaredorset.co.uk
SUMMARY:Essential Communication and Care Navigation
DESCRIPTION:Provider: Striding Edge Consultancy \nHosted by: Jacki Piper \nLesson Overview:  \nCare Navigation Training is a practical and engaging programme designed to help reception\, patient access and care navigation teams develop the confidence\, communication skills and knowledge required to support patients effectively within modern primary care services. \nCare navigation is about far more than directing patients to the correct service. Effective care navigation requires strong communication skills\, professional judgement\, active listening and the ability to build rapport quickly whilst gathering the information needed to support safe and appropriate decision-making. This course helps participants develop the skills required to navigate patient conversations confidently and professionally. \nThe programme explores the complete care navigation process\, from opening conversations positively and gathering information effectively through to offering solutions\, managing expectations and concluding conversations professionally. Participants learn how to build trust\, develop rapport and create positive patient experiences whilst supporting access to the most appropriate services and healthcare professionals. \n  \nWho is training for:  \nThis programme is designed for reception\, administration\, patient access and care navigation staff who regularly communicate with patients and play a key role in helping people access the right services and support. \n\nReceptionists\nCare Navigators\nPatient Access Teams\nMedical Reception Managers\nReception Supervisors\nPractice Administrators\nPrimary Care Network Patient Services Teams\nCare Coordinators\nPatient Services Advisors\nGeneral Practice Support Staff\nCall Handling Teams\nHealthcare Administrators\nAnyone responsible for handling patient enquiries\, appointments and service navigation conversations\n\n  \nLearning Outcomes: \nBy the end of the session the delegate will be able to:  \n\nUnderstand the purpose and principles of effective care navigation within primary care\nDevelop confidence in conducting care navigation conversations professionally and consistently\nUnderstand the information required to support safe and effective patient navigation\nExplore the role of communication in supporting positive patient experiences\nDevelop practical techniques for building rapport and trust quickly\nRecognise how mindset\, beliefs and attitudes can influence patient interactions\nImprove questioning skills to gather relevant information effectively\nDevelop active listening skills that support understanding and reduce misunderstandings\nLearn techniques for confirming understanding and clarifying information accurately\nUnderstand how to communicate effectively with patients over the telephone\nDevelop confidence in managing conversations involving sensitive or personal information\nExplore approaches for supporting patients who are anxious\, embarrassed or reluctant to share information\nUnderstand how to offer solutions and signpost patients appropriately to services and healthcare professionals\nDevelop strategies for managing expectations and explaining triage processes clearly\nImprove confidence in concluding conversations professionally and positively\nUnderstand how communication can support continuity of care and improve patient outcomes\nDevelop practical approaches for communicating with people who have English as a second language\nCreate a structured approach to care navigation conversations that can be applied immediately in practice\n\n  \nBook here \nSelect Dorset Training hub when registering \nUse password: Dorset2026 \n  \n 
URL:https://primarycaredorset.co.uk/event/essential-communication-and-care-navigation-2/
CATEGORIES:Non-Clinical
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DTSTART;TZID=Europe/London:20261021T093000
DTEND;TZID=Europe/London:20261021T123000
DTSTAMP:20260811T161712Z
CREATED:20260728T102234Z
LAST-MODIFIED:20260811T161712Z
UID:10001122-1792575000-1792585800@primarycaredorset.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:Provider: Striding Edge Consultancy \nHosted by: Jacki Piper \nLesson Overview: \nPatient experience training for primary care is designed to help develop the everyday communication skills that build trust\, confidence and positive patient experiences across primary care. \nEvery interaction shapes how patients feel about their practice. Whether answering the telephone\, welcoming someone at reception\, responding to concerns or supporting patients through moments of uncertainty\, the quality of communication has a lasting impact on patient experience\, team confidence and the reputation of the organisation. \nOur Excellent Customer Care Training for Primary Care provides practical\, evidence-informed communication skills that help staff communicate with empathy\, professionalism and consistency. Delegates leave with greater confidence to build rapport\, manage expectations and create positive experiences throughout every patient interaction. \n  \nWho is training for: \nThis programme is designed for anyone who communicates directly with patients\, service users\, relatives or members of the public and wishes to improve customer care\, communication and patient experience. \n\nReceptionists\nCare Navigators\nMedical Reception Managers\nReception Supervisors\nPractice Administrators\nCare Coordinators\nAnyone responsible for delivering patient-facing services\n\nThe course is particularly valuable for organisations wishing to improve patient satisfaction\, strengthen communication skills and support staff in delivering consistently high standards of customer care. \n  \nLearning Outcomes: \nBy the end of the session the delegate will be able to:  \n\nUnderstand what creates an outstanding patient experience within primary care.\nDevelop communication skills that build rapport\, trust and confidence.\nRecognise how first impressions influence patient satisfaction and organisational reputation.\nExplore empathy\, active listening and compassionate communication techniques.\nDevelop confidence when managing patient expectations professionally and respectfully.\nUnderstand the importance of consistency across the whole practice team.\nRecognise the influence that every member of the practice has on patient experience.\nIdentify practical approaches that improve communication while supporting staff wellbeing.\n\n  \nBook here \nSelect Dorset Training hub when registering \nUse password: Dorset2026 \n  \n 
URL:https://primarycaredorset.co.uk/event/excellent-customer-care/
CATEGORIES:Non-Clinical
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LOCATION:
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DTSTART;TZID=Europe/London:20261021T130000
DTEND;TZID=Europe/London:20261021T140000
DTSTAMP:20260810T105158Z
CREATED:20260810T105158Z
LAST-MODIFIED:20260810T105158Z
UID:10001126-1792587600-1792591200@primarycaredorset.co.uk
SUMMARY:Sarcoma in Primary Care: Recognising Red Flags & Improving Early Diagnosis webinar
DESCRIPTION:Sarcoma in Primary Care: Recognising Red Flags & Improving Early Diagnosis \n(FREE Cancer Education Webinar Series for Primary Care led by Wessex Cancer Alliance) \n  \nOverview: \n\n\n\n\nJoin us for an educational webinar designed for primary care clinicians\, focusing on the early recognition and management of sarcoma \n\n\n\n\nSarcomas are rare but serious cancers that can present with non-specific symptoms\, making timely diagnosis challenging. This session will provide a concise and practical overview to support clinicians in identifying potential cases earlier and navigating referral pathways effectively. \nWhat the session will cover: \n\nWhat sarcoma is – including key differences between bone and soft tissue sarcomas\nRed flags and warning signs in primary care consultations\nCurrent referral pathways\nA brief overview of treatment options and specialist management\nA patient journey\nKey learning points from challenging presentations\nQ&A\n\nSpeakers: \nSam Hackett\nSarcoma Nurse Specialist & Health Care Professional Engagement Lead\, Sarcoma UK \nSam Hackett is an experienced Sarcoma Nurse Specialist with over 25 years in oncology care. She has worked at Sarcoma UK for 11 years\, where she established the Sarcoma UK Support Line in 2016. Previously\, she was a Clinical Nurse Specialist at The Royal Marsden Hospital (1998–2015) and worked on the TCT Unit at UCLH\, bringing extensive expertise in sarcoma and patient support. \nHelen Platts \nHelen is a Dorset GP and GP Advisor for the Wessex Cancer Alliance with a specialist interest in early cancer diagnosis\, primary care oncology and lifestyle medicine. \nAlongside her clinical work\, she brings lived experience as a patient having been diagnosed with Ewing sarcoma having completed treatment in 2020. \nWhy attend? \nEarly detection of sarcoma can significantly improve patient outcomes. This webinar will equip you with the knowledge and confidence to spot concerning features\, reduce delays\, and support patients through appropriate referral pathways. \nWho should attend? \n\nGPs\nNurse Practitioners\nFirst Contact Practitioners\nAllied Health Professionals working in primary care\n\nWhether you’re looking to refresh your knowledge or strengthen your diagnostic confidence\, this session will offer practical insights you can apply directly to your clinical practice. \n[This session supports the ACCEND framework by strengthening early cancer recognition\, improving referral decision-making\, and promoting patient-centred care through practical learning and real-world insights.] \n  \n\n\n\n\nBook your spot here 
URL:https://primarycaredorset.co.uk/event/sarcoma-in-primary-care-recognising-red-flags-improving-early-diagnosis-webinar/
CATEGORIES:Clinical,Featured Events
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LOCATION:https://primarycaredorset.co.uk/event/sarcoma-in-primary-care-recognising-red-flags-improving-early-diagnosis-webinar/
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