Thursday 19 April 2018 at Northlands Surgery

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This is a multi-day (non-consecutive) event.

Times: 09:15 – 16:00

Food is provided at this event.

Speakers

Mrs Val Schuch

9.15-9.30 coffee and registration          9.30-4pm training day

2 Day Course to Develop Team Leaders – Thurs 19th April & Thurs 3rd May 2018

This course is designed for those in a team leadership role currently, and those required to step-in for their line manager when the need arises. It covers the essential communication, delegation and prioritisation skills required to lead an effective team. The course will be held on 2 non-consecutive days, giving the delegates an opportunity to put the Day 1 skills into practice between sessions and report back to their peers on the programme. The course fee includes an online personality profile which needs to be completed in advance of the Day 1 – the results of which are for the delegates own learning – no need to share them!

Day 1

• Understanding different personality types and behaviours, and acquire strategies for handling tricky situations
• Dealing with difficult people
• Knowing how to get the best out of team members
• Knowing how to help team members communicate effectively with patients and colleagues
• Self-management and organisation
• Prioritisation
• Recognising what’s important, and being able to prioritise accordingly
• Delegation
• Understanding what effective delegation is, and how to do it
• Be confident when assigning roles and tasks, and know how to monitor and control the outcomes

Day 2

• Communicating effectively
• Listening and questioning skills
• Coaching
• Developing a coaching management style to help others take action and responsibility, and improve performance
• Knowing how to help others be more proactive and solve problems
• Performance Management
• Giving effective feedback

Location details

Northlands Surgery
Northlands Surgery, North Street, Calne, SN11 0HH

Is the training accessible to wheelchairs?Please contact event organisers to discuss

Main contact

Name: Louise Greenwood

Email: louise.greenwood@wessexlmcs.org.uk

Phone: 023 8025 3874

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.